1. These terms

1.1 What these terms cover. These are the terms and conditions which apply when you book a session with us online via our website, (“Booking“).

1.2 Why you should read them. Please read these terms carefully before you submit your Booking. These terms tell you who we are, how we will deal with your Booking, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are KickTown Limited a company registered in England and Wales. Our company registration number is 11258488 and our registered office is at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ. Our registered VAT number is 315035933.

2.2 How to contact us. You can contact us by writing to us at or KickTown, Les Palmiers, The Grange, St. Peter Port, Guernsey, GY1 1RQ.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking form.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How you may make your Booking. You may make your Booking using our website at

3.2 How we will accept your Booking. Our acceptance of your Booking will take place once we have received full payment of your Booking and when we email you, at which point a contract will come into existence between you and us.

3.3 If we cannot accept your Booking. If we are unable to accept your Booking, we will inform you of this in writing and will not charge you for the Booking.

4. Your rights to make changes

If you wish to make a change to the Booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).

5. Our rights to make changes

5.1                  We may change the Booking:

5.1.1             to reflect changes in relevant laws and regulatory requirements; and

5.1.2             to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use.

6. Providing the Booking

6.1 When we will provide the Booking. Bookings for sessions are time-specific. The start time for your Booking is as stated on your booking form. If you fail to arrive for your Booking or you arrive late, you will not be entitled to any additional time or an alternative time slot.

6.2 We are not responsible for delays outside our control. If the Booking is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund.

6.3 What will happen if you do not give required information to us. We will need certain information from you when you place your Booking, for example, the number of sessions required and the number of people who require tickets for the session. This will have been stated in the booking form. Please ensure the information you provide is complete and accurate. If you do not provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the Booking late or not providing any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7. You must own a KickBand to take part in a session at the arena and must either bring it with you to the session booked or have on bought with the session to be picked up a reception prior. Without a KickBand you will not be allowed to partake in the session booked. Turning up without a KickBand will result in a cancellation of the session and you will not be entitled to a refund (as we will have lost the chance to offer the session to another customer).

8. Your rights to cancel the Booking

8.1 You can cancel the Booking at any time before 24 hours of the Booking start time. You must contact us as soon as possible, but in any event at least 24 hours before the Booking start time. If you cancel within this timeframe we will refund you in full for the Booking. If you cancel within 24 hours of the Booking start time, you will not be entitled to a refund (as we will have lost the chance to make the booking for another customer) or provided with another time slot, unless you have a good reason, which is specified in clause 7.2.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any Booking which has not been provided and you may also be entitled to compensation. The reasons are:

8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;

8.2.2 there is a risk that the Booking may be significantly delayed because of events outside our control;

8.2.3 we have suspended the Booking for technical reasons, or notify you we are going to suspend them for technical reasons; or

8.2.4 you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your Booking. However, once the Booking has taken place you cannot change your mind, even if the period is still running.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.1.1 By email or post. You can write to us at or by post at KickTown, Les Palmiers, The Grange, St. Peter Port, Guernsey, GY1 1RQ.  Please provide your name, address and details of the Booking.

9.1.2 Online. Complete this form and email it to us at

9.2 How we will refund you.  We will refund you the price you paid for the Booking, by the method you used for payment.

9.3 When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind

10. If there is a problem with the Booking

10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at or by post at KickTown, Les Palmiers, The Grange, St. Peter Port, Guernsey, GY1 1RQ.

10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

If your product is goods, for example a wristband or a hoody, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  3. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 8.3.

If your product is services, for example a ticket to a session, the Consumer Rights Act 2015 says:

  1. a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  2. b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  3. c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

12. Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Booking including the right to receive services which are as described and supplied with reasonable skill and care.

12.3 We are not liable for business losses. We only provide Bookings for domestic and private use. If you make any Bookings for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. How we may use your personal informatio

How we may use your personal information.  We will only use your personal information as set out in our privacy policy, which can be found at

14. Other important terms

14.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

14.6 Alternative dispute resolution. If you are not happy with how we have handled any complaint, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at